FAQs

DELIVERY - Where do you Deliver and Costs?

We deliver to all localities in Malta and Gozo.
Delivery is free to all Malta and Gozo for purchases of €25 and over. The delivery fee for any purchase under €25 is €5.

DELIVERY – The total cost of my items is over €25 so why am I not benefiting from free shipping?

Free delivery starting from total orders of €25. If a discount code or a Hudson virtual coin is utilised on checkout, and the order goes below €25, a shipping charge of €5 will apply. To benefit from FREE shipping FINAL total order amount needs to be €25 or more.

DELIVERY - When will I receive my order?

You should receive your order within 3 working days, if this time has elapsed kindly contact us.

DELIVERY - Will I know if the delivery is on the way?

Once your order is packed in our warehouse, we will send you an email with a tracking number which you can track through the provided link.

If you provide your mobile number in the order form, a delivery person will call you prior to delivering your order.

SIZE - How can I know if I am ordering the right size?

Each brand follows a different sizing convention. Kindly check out the different size charts here. For further questions, please contact our customer care via email or chat.

SIZE - I ordered the wrong size. Can I exchange the item?

Yes you may. Refer to our Returns section to guide you on how to return your item here.

Any products which you wish to return or exchange must be in the following conditions: should be unworn, unused and with tags still attached. Swimwear, underwear, earrings and cosmetics cannot be exchanged or refunded

RETURNS - Can I change or exchange my order?

Yes, you can within 14 days from the date it was received. These are the options available to you:

In-Store
You may visit any of the below stores to exchange your items for all brands except Missguided, which need to be returned to our warehouse. Please present the online order confirmation sent to you via email either as print out or on your phone.

Ted Baker returns – Ted Baker, The Point, Sliema
River Island returns – River Island, The Point, Sliema
Kiabi returns – Kiabi Burmarrad or Kiabi Qormi
Sportswear returns – Intersport Qormi or Intersport Sliema

Online & Our Warehouse
If you don't want to visit our stores, you need to fill out the return form found here. Please note Missguided items cannot be returned instore and must follow the given instructions.

You will be instructed on how to return your item/s. You will need to return the item either by post or drop off in person to the below address:Once you submit your return request, our administrative staff will get back to you via email on how to return your item and the procedure to follow. It is only when you receive this confirmation, that you can return your item in a contactless manner to:

Address:
Vadala Warehouse
22, 24, Triq il-Kummerc, Zone 5
Central Business District, Qormi, CBD 5050
Malta

Mon-Fri: 8:30 am - 12:30 pm / 13:30 pm -15:30 pm

Packing Slip to be printed and attached with returnable item. This should clearly show the original order number. Ex: HUD1011

Any products which you wish to return or exchange must be in the following conditions: should be unworn, unused and with tags still attached. Swimwear, underwear, earrings and cosmetics cannot be exchanged or refunded.

RETURNS - I received the wrong item/size/colour - Can I return this?

Yes. Please refer to Returns process here

Any products which you wish to return or exchange must be in the following conditions: should be unworn, unused and with tags still attached. Swimwear, underwear, earrings and cosmetics cannot be exchanged or refunded

DAMAGES - I received a Damaged item. Can I return this?

Yes follow the Returns process above. Your item will be collected and examined internally. You will be advised via email if you are entitled to a refund or replacement product. It is important to note that all defective products are examined on a case by case basis

REFUNDS - When will I receive my refund?

Within 14 days of filling in the returns form we will communicate to you via email confirming the refund, replacement product or otherwise. The refund shall be paid by the same payment method you used initially to pay for the order. From our end, refunds are processed in 2-3 business days in the same method of payment. Once we issue the refund from our end, it may take some time for the payment service or bank to transfer the money back to you.

VOUCHER - Hudson Virtual Coin

Hudsonstore.com has its own voucher – the Hudson Virtual Coin. The Hudson Virtual Coin is different to the original Hudson physical coin (www.hudson.com.mt/coin) in that it can only be used on hudsonstore.com. Whereas the Hudson Coin can be used in our physical retail stores, the Hudson Virtual coin can be used online on hudsonstore.com. The coins cannot be used interchangeably. A virtual coin can be purchased and the client will receive an email with a code which may be passed on as a gift - either as a print out or email. With a year long validity, the recipient can use it in all or part when checking out and paying for their items on hudsonstore.com.

VOUCHERS - Can I use a Hudson voucher, Hudson Coin, Credit Note or other Voucher on HUDSONSTORE.COM?

No, however you can purchase a Hudson Virtual Coin from here.

The Hudson Coin (https://www.hudson.com.mt/coin) is different to the Hudson Virtual Coin.

Whereas the Hudson Coin can be used in our physical retail stores, the Hudson Virtual coin can be used online on hudsonstore.com. The coins cannot be used interchangeably.

PRIVILEGE - Hudson Privilege Club

Customers can activate their Hudson privilege card on hudsonstore.com and accumulate points in the same way they do in Hudson's physical stores whilst abiding to Hudson Privilege Club T&Cs. To accumulate points:
1) Customers should first sign in/sign up on the hudsonstore.com and use the same email they originally provided when signing up for their privilege card

2) Sign in to the Privilege Club window on the left hand side of the hudsonstore.com screen using the same email and password used to access their Privilege Club app. This enables the accounts to be linked. Clients must be signed up when shopping online.

Points accumulated in store can be redeemed online and vice versa. The system creates for a stream-like experience. No points are accumulated for KIABI and Alcott items as these do not form part of the Privilege Club.

PAYMENT METHOD - PayPal and VISA

Unfortunately, we cannot accept cash, this as a precautionary measure for our drivers. Contact our customer care for guidance on how to purchase online. It is easy and safe to do.

HEALTH & SAFETY COVID-19

We are following the authorities’ directives so as to not have many people work within a limited space we are picking our orders from a variety of locations and this could be the reason why unfortunately your delivery may take more than expected. This is a delicate situation and we are taking the best measures to deliver our products to our esteemed customers whilst safeguarding their health and that of our employees. Delivery will be done in a contactless manner meaning that our personnel will ring door-bell and ensure you are present. Once you confirm you are at the delivery address, the packet is left behind the door and the person present gives name to delivery personnel.

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