Exchange and Refund Policy
Last updated:11/04/2022
Any capitalized terms used herein without definition shall have the meanings assigned to them in the Terms of service.
1. INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL OR THE EXERCISE OF THE RIGHT OF EXCHANGE OF PRODUCTS
You have the right to withdraw from the Contract within 14 days without giving any reason. You also have the right to exchange a Product within 14 days. Such periods will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products, or, in case in the case of a Contract relating to multiple Products ordered by the consumer in one order and delivered separately, from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To meet the above-mentioned deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal or of the right to exchange a Product before the period of 14 days has expired.
2. EFFECTS OF WITHDRAWAL
If you withdraw from the Contract, we shall reimburse you for the said Products within 14 days from the day upon which the Products have been collected and their condition verified by us. Any postage or shipping fees will not be reimbursed. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of such reimbursement.
You are liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products.
3. RETURNS AND EXCHANGES
To exercise the right of withdrawal and to return or exchange a Product, you have the 2 options as follows:
Returns can be done within 14 days from date of purchase upon presentation of the receipt sent to you via email.
Any products bought online which you wish to return, or exchange must be in the following conditions:
- Unworn
- Un-used
- tags still attached
Swimwear, underwear, earrings, and cosmetics cannot be exchanged or refunded
Option 1:
Returns/ Exchanges item/products, location as follows:
- Ted Baker returns – Ted Baker, The Point Shopping Mall, Sliema
- River Island returns – River Island, The Point Shopping Mall, Sliema
- Kiabi returns – Kiabi Burmarrad, Kiabi Qormi, Kiabi the Point, Sliema
- Miss Guided returns - Missguided, Baystreet Shopping Complex
- Nike, Nike Swim, New Balance, Under Armour, Havaianas, Sveltus, Crocs, Converse, Champion, Asics, Eastpak, Sergio Tacchini and Timberland returns – Intersport Qormi or Intersport Piazzetta Sliema
Option 2:
To return the item/s product/s directly at The Warehouse
If you still do not want to visit our stores, you may return via post/courier or in person
Fill in the Online Returns Form: https://hudsonstore.com/a/returns
The returns form will be reviewed by our Customer Care Team.
Please wait for the returns approval from their end before proceeding.
Once approval is received, you may return item/s or product/s at:
HUDSON LOGISTICS HUB
Location on Google Maps: Hudson Logistics Hub (new)
https://goo.gl/maps/4THFgDE2saShcXYK9
Kindly allow 3-6 working days for the refund to appear/be credited into your account after returning the item/s or product/s
4. DEFECTIVE PRODUCTS
In the event, the item/s is/are received damaged/defective
Send an email to our Customer Care Team, attaching the image of the item/s, product/s received on:
customercare@hudsonstore.com
They will carefully examine the returned product and will notify you by email within a reasonable period if the item/s or product/s may be refunded or replaced (as appropriate). The refunding or replacement of the product/s shall take place as soon as possible.
*Please include your order number (HUD*****)
5. GUARANTEES
You benefit from a legal guarantee for conformity of the Products.
In such terms, we provide guarantees for the Products sold via the Store, in the legally established terms for each type of Product, and thus will respond to a lack of conformity of said Products, which becomes apparent within 2 years of the delivery of the Product. However, we remind you that sufficient evidence of the Products’ lack of conformity with the contracted Products must be provided if apparent after six months from the delivery of the Products.
The Products will be understood to comply with the Contract if:
(i) they match our description and have the characteristics we presented on the Store;
(ii) they are suitable for the normal uses of products of the same type, and
(iii) they offer the normal quality and features it would be reasonable to expect of a product of the same type.
In this respect, if any of the products do not conform with the Contract, you should make us aware of this by following the process detailed in aforementioned section 4 and through any of the communication means destined for this purpose.
Read the full version of our Terms of service for more information about returns.
