Help & FAQs

We use a secure payment gateway to process your payment. You may pay by card and Paypal. You do not need to create an account with any third party, and we do not store any of your payment details. You may be asked for extra verification by your local bank (such as 3D Secure) – please ensure this step is completed in order for your payment to reach us and your order to be confirmed.

Unfortunately at this time we are unable to accept cash on delivery. Payment must be processed online during the checkout process.

If the payment continues to fail, we recommend checking that there are sufficient funds on the card you are using and trying an alternative payment method if needed. You may also want to check your bank’s authenticator app, as many cards now require authentication through it to complete transactions.

Unfortunately at this time we are unable to accept payment in the form of gift vouchers, credit notes and loyalty points. We’ll be sure to update you when this changes.

Enter the coupon/promo code in the field provided at check-out and the relevant coupon/promo will be applied.

You will receive an invoice via email once the your order has been prepared for dispatch. You will also receive a physical copy of your invoice along with the delivery of your order.

Please reach out to us quoting your order number and item/s you require a gift receipt for and we will send over the gift receipt via email.

If a coupon code is used during check-out and the final total amounts to less than €50, free delivery is not applied. To benefit from free delivery, the final total of your order must be €50 or more.

Each brand may follow a different sizing convention. Please check out the size guide on each product page. If you’re still unsure, feel free to reach out to us and we’ll do our best to help.

Sure! Please refer to our Returns FAQ.

We are really sorry to hear that! To help us resolve this for you as quickly as possible, please email us at info@hudsonstore.com with the following details:

- Your order number
- A brief description of the damaged or incorrect item(s) received
- Clear images of the item(s), including the packaging if possible

Once we receive this information, our team will review your case and get back to you promptly with a solution.

We are really sorry for the inconvenience! To help us look into this quickly, please email us at info@hudsonstore.com with the following details:

- Your order number
- The name or description of the missing item
- A photo of the package and its contents, if possible, as this helps us with our investigation

Once we have this information, we will work to resolve the issue as quickly as possible.

We currently deliver to all localities in Malta and Gozo.

Delivery is FREE when spending €50 or more. The delivery fee for orders under €50 is €5.

Your order will be delivered within a maximum of 3 working days (excluding weekends and public holidays).

A courier will give you a call on the phone number provided at check-out to agree on a day and approximate time. If you are not at the address provided at the agreed time, the courier will leave a note advising that they attempted delivery. For re-delivery you may incur a €5 charge, or collect from the courier premises accordingly.

Once your order has been handed over to our couriers, you will receive an email notification confirming that your order is on its way. This email will include a tracking link and tracking number, so you can monitor the progress of your delivery.

We are sorry for the delay. Please reach out to us by emailing info@hudsonstore.com, quoting your order number. We will do our utmost to resolve the issue as soon as possible.

Unfortunately we do not currently have a pick-up in-store option at check-out. We’ll be sure to update this page when this changes.

Yes, however, this depends on the status of your order. Please reach out to us at info@hudsonstore.com, quoting your order number and the new address and we will advise you accordingly.

Sure! You should have received a tracking link by e-mail when your order was shipped. You can also click the "Track Your Order" in the footer of our site and insert your order number.

Returns are accepted within 14 days from date of delivery, on presentation of invoice or gift receipt.

Any items which you wish to return must be unworn, unused and with tags still attached. Underwear, earrings and cosmetics cannot be exchanged or refunded.

Please present your invoice when returning items.

You have 2 options to return your items:

1. Returns in-store
Any items purchased on www.hudsonstore.com can be returned to Hudson Store, Msida or Hudson, Arkadia (Gozo).

Alternatively, you may exchange:
Armani Exchange items at Armani Exchange stores
Calvin Klein items at the Calvin Klein store
Mango items at Mango stores
Tommy Hilfiger items at Tommy Hilfiger stores
Tommy Jeans items at Tommy Jeans stores
Sportswear items at Sport House stores

2. Returns by post
If you don’t wish to visit our stores, you may send your return to us by post using the recyclable packaging you received the order in, ensuring that you include your invoice in the packaging.

Address – Hudson Logistics Hub, Glenlodge, Triq il-Kappella ta’ Santa Maria, Maghtab (Naxxar).

The cost of returning items by post is to be incurred by the customer. We are unable to reimburse this cost.

Yes! For online orders, you may opt for a refund IF -
• you are returning an item within 14 days from the delivery date
• the item is unused and with tags still attached
• you present the original invoice received via email.

Refunds do not apply to returns presented with gift receipts.

Refunds will be issued to the bank card that was used when placing the order.

Please allow up to 5 working days for your funds to re-appear in your account. Whilst we do our utmost to process refunds as soon as possible, this is also dependent on your bank or payment service.